Swap your unworn med ID for a different size of the same style within the first 30 days. Jeweler service fees are waived. We will send an invoice to the email address provide on the original order for associated return shipping and handling fees.

Need it larger but don't want to send it in?

Contact us within the first 30 days to see what complimentary parts may be available to prevent you from having to send your bracelet in for resize.

Engraved items are ineligible for exchange or return.

You may exchange your like-new, unworn, non-engraved items for a different style within the first 30 days.

Fees and Credits

We will issue a credit or charge if there is a price difference between your items. Additionally, we will charge your card on file for associated return shipping and handling fees.

We warranty our products against defects for one year.

Exclusions and Limitations

• We do not warranty against scratches or dents, as they are considered normal wear and tear. We do not warranty against theft, loss, or chemical exposure.
• Leather IDs are not warrantied against water damage.
• Caduceus and paint/inlay/patina: The caduceus symbols and any paint/color fill on our metal pieces are conditionally warrantied for one year. Exposure to harsh chemicals, intentional damage, and/or abnormal wear will void your warranty.

Repair services are warrantied for 30 days.

For bracelets over one year old, Jeweler Services are available for $25 plus shipping and handling. There may be additional costs based on the number and condition of the parts returned.

Due to the custom nature of our products, we unfortunately cannot hold parts for all styles indefinitely. If we no longer have the parts to repair your bracelet, we will return it to you. To find out if an older bracelet is repairable, please email info@laurenshope.com with your name, mailing address, and any identifying order information you may have.

Purchases made via our Amazon Store that is unworn may be swapped for a different size of the same style within the first 30 days.

CUSTOMERS OUTSIDE THE US:

We are unable to return items sent from outside the US. If you are unsure whether your bracelet is repairable, please email us at info@laurenshope.com prior to shipping your jewelry.

ATTENTION: Some localities outside the US may charge recipients varying duties, surcharges, taxes, and/or fees in addition to the shipping charges paid here. By requesting this service, you accept responsibility for any additional expense imposed upon the recipient.